big11 Platform Privacy Notice

This page describes what we collect when you use big11 and how we keep that data protected. We gather information necessary to verify your identity, process your payments, manage your account, and deliver our service. Your personal data remains confidential and is never sold to third parties outside what payment processing requires.

Our big11 platform operates across mobile (Android and iOS browsers) and desktop. When you log in on your phone, deposit through DANA or e-wallet, place bets on Liga 1 or other sports, or play live-dealer games, we collect information tied to those transactions. This privacy notice explains what information we gather, how long we retain it, and the rights you have over your data.

We encourage you to read this notice carefully. If you have questions about how big11 handles your information, our support team is available through the help interface on our platform.

What Data We Collect on big11

We collect personal information in several categories:

• Account registration: Your email address, password, full name, date of birth, and phone number. We use this to create your big11 account and maintain login credentials.
• Identity verification: Government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We require these for KYC (Know Your Customer) compliance before you can deposit or withdraw funds.
• Payment information: When you deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we collect transaction IDs, amounts, and timestamps. We do not store your full payment credentials (card numbers, e-wallet passwords); payment processors handle that securely.
• Activity data: Records of your bets, game sessions, account balance changes, and login history. We log this to manage your account, detect fraud, and comply with regulatory requirements.
• Technical data: Your device type (Android or iOS), browser type, IP address, and approximate location (country/region level, not precise GPS). We collect this to troubleshoot technical issues and improve platform performance.
• Communication data: If you contact our support team, we retain your messages and any responses we provide.

How We Use Your Data

We use the information we collect for these purposes:

1. Account management: To create and maintain your big11 account, process logins, and manage your balance.
2. Payment processing: To verify your identity, process deposits and withdrawals, and prevent fraud. We share payment details with our payment processors (such as the banks or e-wallet operators handling mobile banking, local payment, online payment, or other methods) only as needed to complete transactions.
3. Compliance and regulation: To comply with anti-money-laundering (AML) laws, counter-terrorism financing (CTF) rules, and gambling regulations. We may share anonymized or pseudonymized data with government authorities if required by law.
4. Platform improvement: To analyze how users interact with big11, identify technical issues, and optimize game performance across different devices and connection speeds.
5. Customer support: To investigate account issues, resolve disputes, and respond to your inquiries.
6. Security and fraud prevention: To detect unauthorized access, unusual betting patterns, and other suspicious activity.

We do not sell your personal data to advertisers or third parties. We do not use your information for unsolicited marketing purposes beyond account-related notifications (such as payment confirmations or support responses).

Third-Party Processors and Data Sharing

Our big11 platform relies on third-party vendors to deliver certain services:

• Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking handle the actual transfer of funds. We share only the information necessary for them to process your transaction (your account number, transaction amount, and transaction ID).
• Cloud hosting providers: Our servers may sit outside your jurisdiction (for example, in Singapore or another regional hub). These providers maintain physical and technical security and are contractually bound not to use your data for their own purposes.
• Identity verification services: We may use third-party vendors to verify the authenticity of your ID and proof of address documents. These vendors receive your scanned documents but are contractually prohibited from retaining them beyond verification.
• Customer support platforms: If you contact our support team, our support software may process your messages. We select vendors that offer strong data protection.

All third-party processors are required by contract to protect your data to the same standard we maintain on big11. We do not allow them to share your information with anyone else.

How Long We Keep Your Data

We retain your personal information for as long as your big11 account remains active. After you close your account, we keep transaction records and identity verification documents for seven years to comply with financial regulations. Payment processors may retain transaction data for longer periods according to their own policies.

Account activity logs (betting history, login records) are typically deleted after three years of account inactivity, unless we are required by law to retain them longer. If you request account deletion, we anonymize or delete your personal data except where legal obligations require us to keep records.

We at big11 prioritize your privacy by limiting data collection to what we need, keeping it secure, and never selling it to third parties outside payment processing.

Your Rights Regarding Your Data

You have the following rights regarding your personal information on big11:

• Right of access: You can request a copy of all personal data we hold about you. Log in to your big11 account and navigate to your account settings, or contact our support team.
• Right to correction: If your name, address, or contact information is incorrect in our records, you can update it through your account dashboard.
• Right to deletion: You can request deletion of your account and associated data, except where legal obligations require us to retain it (such as transaction records for financial compliance).
• Right to data portability: You can request a machine-readable copy of your data. We will provide it in a standard format.
• Right to opt-out: You can disable account notifications (such as push notifications on Android or browser notifications on iOS) through your device settings and big11 settings.

To exercise any of these rights, contact our support team through the help interface on big11. We aim to respond to data requests within ten business days.

Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your login session, remember your preferences, and analyze how big11 is used. Cookies are small text files stored on your phone or computer. When you log in on your Android device or iOS browser, we set a session cookie so you remain authenticated as you navigate between games, sportsbook, and account settings.

We also use analytics cookies to measure how often certain features are used, which games are most popular, and where users encounter technical issues. These analytics help us optimize big11 for different regions and devices. You can disable cookies in your device settings, but doing so may affect your ability to log in or use certain features.

Data Security Practices on big11

We protect your data through multiple security layers:

• Encryption: All communication between your device and our servers uses TLS (Transport Layer Security) encryption. Your login credentials and payment information are encrypted in transit and at rest.
• Access controls: Only authorized big11 staff can access your personal data. We grant access only to employees who need it for their job function.
• Secure password storage: We store passwords using strong hashing algorithms, not in plain text. Even our staff cannot see your password.
• Session management: Your big11 session times out after a period of inactivity for security. You can enable biometric login (Face ID on iOS, fingerprint on Android) for added convenience.
• Fraud detection: We monitor account activity for unusual patterns (such as multiple withdrawals to different payment methods in one day) and flag suspicious activity for review.

Jurisdiction and Data Transfers

Our big11 platform operates across multiple jurisdictions. Your data may be stored or processed in countries outside Indonesia, such as Singapore or Australia. By using big11, you acknowledge that your information may be transferred to, stored in, and processed in countries where data-protection laws may differ from your local jurisdiction.

We ensure that all third-party processors maintain data security standards equivalent to those in Indonesia. All transfers are contractually protected and comply with standard safeguards.

How to Contact Us About Privacy

If you have questions about our privacy practices on big11, wish to exercise your data rights, or want to report a privacy concern, contact our support team through the help interface in the big11 app or browser. You can also reach out during standard business hours.

We take all privacy inquiries seriously and respond within ten business days. If you are in Jakarta, Surabaya, Bandung, or Medan, your request will be processed with the same priority as any other location. We maintain a record of all privacy requests and their resolution for audit purposes.

This privacy notice was last updated in compliance with current data-protection standards. We may update it periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through your account email on big11.